pRIVACY POLICY
Privacy Policy
This policy was updated in September 2022
T B PERRIM Pty Ltd trading as Coastal Realty Forster Tuncurry is committed to protecting your privacy and adhering to the Privacy Act 1988 (Cth) and related Australian Privacy Principles.
Collection of Personal Information
In order for Coastal Realty Forster Tuncurry to provide you with our service, we may ask you for personal details such as contact information, and the types of solutions that may interest you.
We want to be able to contact you with information regarding a service or product on offer.
Coastal Realty Forster Tuncurry will endeavour to collect the information from you personally, including telephone communication, email, post, and in person.
We may also collect information via social media, access to our website, from our suppliers or partners, public sources, private vendors, job applicants, and data suppliers. If someone collects the information on our behalf, we will ensure that they are aware of this policy.
Database
Coastal Realty Forster Tuncurry records all and any contact information on our secure database in ordered to provide you with the highest service to you. You can request to be added to the do not call/contact list at any time by emailing info@coastalrft.com.au.
Open inspections
Coastal Realty Forster Tuncurry records all attendees on the open house register (This also serves as a covid register) your names, address, phone and email details that will be entered into our database.
Use and Disclosure of Personal Information
Coastal Realty Forster Tuncurry may use the personal information we have collected for the purpose of responding to your enquiries, to advise you of an offering or service you have requested, and to help carry out our obligations arising from any contracts entered into between you and us.
We may disclose your personal information to recipients located outside Australia. These recipients may include:
- Group companies
- Group service providers
- Partner organisations
- Government organisations or statutory authorities
If we disclose personal information to another party, we will ensure that the party is aware of this policy.
Cookies and Analytics
Coastal Realty Forster Tuncurry use cookies on our websites. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet-enabled devices. As you browse through the website, cookies will be placed on your computer so that we can understand what you are interested in.
Coastal Realty Forster Tuncurry use third-party analytics providers to collect data about your interaction with our websites. This data is hosted by a third party. The sole purpose of collecting this data is to improve your experience when using our websites. It does not contain personal or identifiable details. The type of data we collect in this tool includes:-
- your device’s IP address (collected and stored in an anonymized format)
- device screen size
- device type, operating system and browser information
- geographic location (country only)
- referring domain and out link if applicable
- search terms and pages visited
- date and time when website pages were accessed
Coastal Realty Forster Tuncurry run retargeting campaigns, enabling us to present you with advertising on other sites based on your previous interaction with the Coastal Realty Forster Tuncurry and developer websites.
If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
Direct Marketing Materials
Coastal Realty Forster Tuncurry may send you direct marketing communications and information about offerings and services that we consider may be of interest to you. These communications may be sent in various forms, including email, post, or SMS, in accordance with applicable laws, such as the Spam Act 2004 (Cth).
In addition, at any time, you may opt-out of receiving marketing communications from us by using the unsubscribe option in emails from us, or by contacting us on the contact details below.
Storage and Access to Personal Information
The personal information we hold will be stored electronically in secure data centres located in Australia. We transfer data outside of Australia to our service providers (one drive) in order to obtain secure storage, back-up and data retrieval services and to provide services.
Coastal Realty Forster Tuncurry have implemented policies and procedures to safeguard the secure storage and processing of data with and have verified the security arrangements of its outsourced data providers. When you provide us with your personal information you give us your consent to store your personal information outside of Australia for the purposes described above.
We review the information we hold in these centres regularly.
If you require access to or correction of your personal information please contact the, via the contact details below.
Once a request for access to personal information is received, we will require proof of identity. For most requests, the information will be provided free of charge. However, a reasonable fee may be charged if your request requires a substantial effort on our part.
If we have personal information that is no longer required, Coastal Realty Forster Tuncurry will take reasonable steps to destroy the information.
Concerns and Complaints about Personal Information – YOUR RIGHTS
Under the Privacy Act, you have the right to access personal information we hold about you. If the information is incorrect, you have the right to require us to amend the information.
If you are concerned about how your personal information is being dealt with or if you would like to make a complaint, please contact us via the contact details below. We will investigate your complaint and respond to you within the reasonable time. If you are unhappy with our response, you may direct your complaint to the Office of the Australian Information Commissioner.
Please contact the office on info@coastalrft.com.au
Or phone (02) 5509 9615